World Pulse Donor Privacy Policy

Updated: December 12, 2020

World Pulse is committed to maintaining a safe, secure community for our network and our donors. We respect the privacy of our donors and have created this donor privacy policy for transparency to ensure our donors that their information will be handled appropriately. This privacy policy discloses our practices regarding the information we collect from our donors and how we use it. For disclosures about how we use information we collect from visitors of our website, please see our general privacy policy at https://www.worldpulse.com/help/privacy-policy which includes further information about our data collection and usage practices such as our use of cookies and the security measures we implement to protect your information.

By submitting your information to us when you donate, you agree to our policies and practices regarding your information as described in this privacy policy. If you have questions, you can always contact us using the information in the “Contact” section below.

IF YOU ARE SITUATED IN THE EU OR UK, PLEASE SEE THE SECTION “ADDITIONAL EU/UK DISCLOSURES” BELOW REGARDING OUR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA AND ADDITIONAL RIGHTS YOU HAVE UNDER APPLICABLE LAW.

Information We Collect

World Pulse collects and maintains personally identifiable information provided by donors, including contact information, such as name, organization/company, address, phone number, and email address. You may request at any time changes to your personally identifiable information that we collect and maintain about you by contacting us at [email protected]. You can also request to have your name withheld from public recognition by requesting that your donation be “anonymous”. “Personally identifiable information” is information that specifically identifies you. World Pulse will only make this information available to meet required legal and financial reporting requirements.

We also collect information about donations and payments, such as the amount donated, date of donation or donations, method of payment, and billing information. The processing of online and/or credit card donations goes through a third-party service provider, in which our donors’ information will only be used to process the donation. Credit card information is not retained by the organization and is only used for a one-time payment, unless specifically requested by a donor, but kept by a secure third party processor for monthly donations. All credit card payment information is processed by our third party processors in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Our third party processor is CardPointe accessed through our vendor. We also receive payments from other third party sites such as Facebook, Benevity, PayPal, etc. These third party processors have their own privacy policies with respect to the payment information they receive from you in order to process your donation. We encourage you to read their policies and terms of use to understand how they may use your information. How We Use Your Information

We use your personally identifiable information and other information to process your donation request, provide you with any requested information about your donation, answer your direct inquiries to us; maintain donation records, provide donors with acknowledgment letters to provide necessary tax information for their gift, send organization updates and communications digitally and through the mail. Information will also be used for yearly financial audits and to create annual reports that include World Pulse financials. We may use your information to add you to our mailing lists if you consent to us sending you communications about our programs, events and initiatives. If you wish to be removed from our mailing lists and to opt-out of receiving further communications from us, see the “Opt-Out” section below.

How We Share Your Information

Your privacy is important to us. World Pulse will not provide or make available any donor information to third parties except to our service providers who use it to provide us services such as payment processing and e-mail delivery services, or to other parties as necessary for us to comply with our legal obligations. For example, we may share your information, including billing information, with our third party payment processor, or other parties for our financial audits and for legal reasons detailed below. We do not and will not share, trade, or sell your information.

Third-party verification may be needed for some gifts during our annual audit for financial accountability. This data is only shared at the good faith request of our independent auditor or if our organization is petitioned by the IRS or through legal action to comply with the requirements of the law or any legal process. Except as we have described in this donor privacy policy, we do not otherwise disclose personal information to any third party.

Opt-Out

You may opt-out of receiving contact from World Pulse and can ask to be removed from solicitation and other mailing lists by contacting us at [email protected]. We will process your request within a reasonable time after receipt. Digital communications through our email mailing lists provide donors with the ability to unsubscribe and request removal from the digital list at any time by following the “unsubscribe” link in each communication, located at the footer of each email.

If you have any difficulty unsubscribing, please reach out to us at [email protected] so that we can manually remove your contact from our email subscriber list.

Data Retention

We will retain your information for as long as required to process your donation request or your inquiry to us and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your information, we may continue to retain and use anonymous or aggregated data previously collected. Changes to This Policy

This donor privacy policy may be updated and changed, with the date of update noted at the top of the policy. We reserve the right, at our discretion, to change, modify, add, or remove portions from this privacy policy at any time by posting the modified policy on this page, provided that any such modifications will only be applied prospectively. We encourage you to periodically review this website for the latest information on our privacy practices. Your continued use of this website following the posting of any changes to this privacy policy means you accept such changes.

Contact Us

If you have any questions, please contact us at [email protected]

Additional EU/UK Disclosures

Legal Basis:

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you. • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. • Where you have consented to a certain use of your personal data. • Where we need to comply with a legal or regulatory obligation.

To the extent permitted under applicable laws, we will also process, transfer, disclose and preserve personal data when we have a good faith belief that doing so is necessary.

Data controller:

World Pulse is the data controller of all personal data collected from you as described in this privacy policy. To contact us, please see the section titled “Contact Us” above.

If you are situated in the EU or UK and have any complaints regarding our privacy practices, you have the right to make a complaint at any time to your local supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach your supervisory authority so please contact us in the first instance. If you have a complaint, please contact our privacy manager at: [email protected]

Provision of personal data and failure to provide personal data:

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. For example, in this case, we may not be able to process your donation. Withdrawing your consent:

If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. You have the right to withdraw your consent at any time by contacting us at [email protected].

Use of your personal data for marketing purposes:

We strive to provide you with choices regarding certain personal data uses, particularly around marketing:

• Promotional messages from us: You will receive promotional communications from us if you have requested information from us or used our services and, in each case, you have consented to our use of your personal data for our marketing purposes. Data Subject Rights: If you are a situated in the EU or UK, under the General Data Protection Regulation (“GDPR”), as a data subject, you have the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. To exercise your rights under the GDPR, please contact us at dona[email protected]. Please note that in order for you to assert these rights, we may need to verify your identity to confirm your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In order to verify your identity, we may need to gather more personal data from you than we currently have.